STORE DETECTIVES AND AGENTS

With a robust experience in loss prevention in any sorts of banners in Montreal (Pharmacy, Grocer’s shop, Garment, Cultural Products …), the agents of Titan developed a new approach for this service centered on the customer experience.

Our agents in civilian clothes, or in uniforms and jackets, well-trained and assessed in a regular basis, are capable of delivering an exceptional customer service!

The attention of every moment of our detectives will effectively fight against shoplifting and will significantly reduce thefts in your shops.

Our team will advise you on the best practices existing and the actions to take in case of security issues or internal thefts. We shall help you analyze your employees’ behaviors to detect the risks of internal losses, so contributing to the increase of the quality of the services offered by your store.
In case of arrest of a suspect, Titan Sécurité will engage a civil suit and take care of the case with its law firm.
Our solutions will reduce the losses in your business while increasing considerably the general feeling of safety.

CUSTOMER TRAINING

We offer our clients a training to fight against shoplifting and mitigate internal risks, intended to owners, managers, people in charge of the loss prevention and the security, and to sales teams.
Mobilizing your staff, in association with the surveillance and the action of our agents, will reduce the pernicious effects of this problem.

Further to our audiovisual presentations, role plays and other exercises, the participants will be able to:

· Prevent the main sources of losses in the business and to remedy it;
· Increase the quality of the customer service and the profitability without specific investment;
· Define and set up a loss prevention’s action plan respecting the laws as well as the vision and the internal procedures of the company.